Shipping policy
Last updated September 13, 2026
The short version: we pack and hand off every order in 1–2 business days from New York. Free shipping over $50. Under $50, you pick the speed at checkout and pay the carrier's live rate, with no markup.
Processing time
Orders are picked, packed, and handed to the carrier within 1–2 business days. Orders placed after 2:00 PM ET on a Friday go out the following Monday. We don't ship on federal holidays.
Speeds and rates
Rates come straight from the carrier for your address at checkout. Delivery windows below start the day your package ships, not the day you order.
- Standard: 3–7 business days
- Expedited: 2–3 business days
- Overnight: Next business day
Where we ship
All 50 states, plus APO/FPO addresses through USPS. Alaska, Hawaii, and military addresses ship USPS only and can run longer than the windows above. We don't ship internationally yet.
Tracking
We email you tracking when your order ships. If your package looks stuck or the delivery date has passed, email the crew with your order number and we'll chase it down with the carrier.
Lost, late, or damaged
If a package is confirmed lost, arrives damaged, or shows delivered but isn't there, tell us within 30 days of the ship date and we'll replace it or refund you. Carrier delays are outside our control, so we can't refund shipping charges for weather or network backups — but we will make the order right.
Wrong address
Fix your address in your account before your label prints. After that, packages returned as undeliverable are refunded minus the shipping we already paid.
Questions about a specific order?
Email the crew with your order number and we'll look it up.
Track your package · Return and refund policy · Contact the crew