Your order

Change an address or cancel an order

Orders ship in 1–2 business days from New York, so speed matters. Most of this you can do yourself in your account in about a minute — faster than emailing us and you'll see it confirmed on the spot.

Fastest way: do it in your account

  • Change the shipping address on an order that hasn't shipped yet.
  • Confirm the address we have — see exactly what's on the order.
  • Check that an address change saved before your flag goes out.
  • Cancel an order that hasn't shipped yet.
Open my account

Sign in with the email on your order — a one-time code, no password. Only use the form below if your account can't do what you need.

A human reads these fast — weekdays 9–6 ET.

What happens next

  1. 01

    We check your order. If the label hasn't printed, we update the address on the spot.

  2. 02

    You get a confirmation. An email confirms the new address before your flag ships.

  3. 03

    Already shipped? Cancellation and address changes close once the label prints. We'll work with the carrier where we can — and make the order right either way.