Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at crew@flyaflag.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Exchanges
Choose an exchange when you start your return and we send the replacement right away — you don’t wait for the original item to reach us first.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Exchanges and store credit carry no fee. Refunds to your original payment method carry a 10% restocking fee and are processed once your package reaches our New York facility and passes a quick check. Your bank usually posts the refund within 3–5 business days after that.

If more than 15 business days have passed since we’ve approved your return, please contact us at crew@flyaflag.com.