Refund policy
Last updated September 25, 2026
The short version: 30 days, prepaid label, and your choice of an exchange, store credit, or a refund — processed once your package reaches us. Exchanges and store credit carry no fee; refunds to your original payment method carry a 10% restocking fee.
The window
You have 30 days from delivery to start a return. Items need to be unused, unflown, and back in their original packaging with all 3 straps.
How to start one
Use the return form with your order number and your shipping ZIP code or email, and pick an exchange, store credit, or a refund. Your prepaid label comes right away, on screen and by email. It works for 28 days from the day it is issued: ship by then, or the label expires and we can't accept the return. Drop it at any USPS box or counter — no appointment, no printer needed if you'd rather show the QR code.
Who pays return shipping
If the item arrived damaged, defective, or wrong, we do — the label is free, we refund your original shipping too, and no restocking fee applies. For change-of-mind returns the label is still prepaid, and a 10% restocking fee comes out of refunds. Choose an exchange or store credit instead and there is no fee.
Refunds
We process your refund once the package arrives at our New York facility and passes a quick check. Your bank usually posts it in 3–5 business days to the original payment method, less the 10% restocking fee. Exchanges and store credit carry no fee at all — credit lands instantly at the full 100% you paid and never expires.
Exchanges
Want a different design? Pick Exchange when you start your return and choose the replacement right there — no restocking fee. The new flag ships right away — you don't wait for the old one to reach us. Prefer to browse later? Take store credit instead; it lands instantly at the full 100% and never expires.
Returning part of a Buy 3, get the 4th one free order
If you return part of a Buy 3, get the 4th one free order, you pay for what you keep. Keep three flags and the free one stays free. Nothing gets charged back at full price.
What we can't take back
Clearance items marked final sale, and gift cards. Flags that have already been flown can't be resold. But if it failed in normal use, that's a warranty claim, not a return, and we'll still take care of it.
Warranty
Every kit is covered for 60 days against stitching failure, hardware breakage, and fading in normal use up to 60 mph. Send a photo and we'll replace it. This sits on top of your legal rights, not in place of them.