Returns
Start a return
30 days from delivery, unused and in the original packaging. Your prepaid label comes right away and works for 28 days — ship it by then.
Enter your order number and the shipping ZIP code or email from your order, pick what you're sending back, and choose how we make it right.
Get My Return LabelJust your order number and shipping ZIP code or email — no password needed.
The policy, in short
- 30 days from delivery to start a return — unused, in the original packaging.
- Exchanges ship immediately — no waiting for us to receive the old flag.
- Exchange or store credit: no restocking fee. Credit comes back at 100% and never expires.
- Refund to your original payment: 10% restocking fee, processed once it reaches us in New York. Banks usually post in 3–5 business days.
Exchanges ship right away — pick one and the replacement goes out as soon as you start the return, so you're not waiting for the old flag to reach us first. Exchanges and store credit carry no fee, and credit comes back at 100% and never expires. Refunds to your original payment method carry a 10% restocking fee.
What happens next
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01
Exchange ships now. Choose an exchange and the new flag goes out immediately — no waiting for us to receive the old one.
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02
Label right away. Prepaid, on screen and by email. It works for 28 days — ship by then or it expires and we can’t take the return.
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03
Drop it anywhere. Any USPS box or counter, no appointment.
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04
Refunds on arrival. Refunds are processed once your package reaches us in New York and passes a quick check.