Policies
Data deletion
Ask us to delete your account and personal data and we'll do it within 30 days. No phone call, no retention offer, no hoops.
How to request it
01 — Send the request. Use the "Download or delete my data" link in your account, or email crew@flyaflag.com with the subject "Delete my data."
02 — We confirm it's you. We email a verification link to the address on file. Someone else can ask for you if you give them written permission.
03 — Deleted within 30 days. Usually much sooner. You get an email confirming what was removed and what we had to keep.
What gets deleted
Gone — your account and login, saved addresses, phone number, marketing profile, support message history, analytics identifiers, and advertising audience memberships.
Kept — basic tax records for 7 years, as the law requires, stripped down to the transaction itself and no longer tied to an account you can see. Reviews and contest entries you published stay up unless you ask us to pull them too — say so in your request and we will.
We pass deletion on to the services that hold your data for us, including our email platform, analytics, Loop, Loox, Trybe and UpPromote.